Questions, answered
Frequently asked
questions.
A few useful details about personalization, gifting and caring for your Voraelia piece.
Can I personalize my jewelry?+
Yes. The personalized initial and birthstone necklace lets you choose an initial, birthstone month, mirror name, message and optional symbol.
Can I see my personalization before ordering?+
Yes. The necklace product page includes a live preview of the mirror personalization so you can review the overall composition before ordering.
The digital preview is a guide. Final engraving may vary slightly in size, spacing and placement.
Can I use any emoji or symbol?+
To keep the engraving refined and consistent, we offer a curated selection of engraving-safe symbols rather than an unrestricted emoji keyboard.
How should I enter my wording?+
Enter your text exactly as you would like it to appear, including capitalization, punctuation and dates. Please review every detail carefully before completing your order.
Is Voraelia suitable for gifting?+
Yes. The presentation is designed as part of the experience, with the necklace inside its keepsake jewelry box and the personalized mirror creating a second reveal when the lid opens.
What is the necklace made from?+
The necklace is crafted from 304L stainless steel with an 18K gold PVD finish. The chain adjusts from approximately 20–22 in / 51–56 cm. The initial charm is approximately 11 mm high, with its width varying naturally by letter, and the birthstone charm is approximately 9 mm in diameter.
When will my personalized order be prepared?+
Your piece will be personalized and prepared for dispatch within 1–3 business days. Delivery time begins after dispatch and varies by destination and the service selected at checkout.
Where does Voraelia deliver?+
At launch, delivery will be available to the United Kingdom, United States, Canada and Australia. The available delivery services, estimated timeframes and any applicable cost will be shown at checkout.
Will every piece look exactly the same?+
Small differences can occur between screen previews, photography and the finished physical engraving. These subtle variations do not change the intended design or wording.
Can I change, cancel or return a personalized piece?+
If you need to change or cancel an order, please contact us as soon as possible. We will always try to help, but once personalization has begun we may be unable to make changes or cancel it.
Because personalized pieces are made specifically for you, they cannot normally be returned or exchanged because of a change of mind or an error in the personalization details supplied with the order. If your item arrives damaged, faulty or different from the personalization you submitted, contact us with your order number and photographs so we can arrange an appropriate replacement, remake or refund. Nothing in this policy affects your statutory consumer rights.