Privacy Policy

Last updated: 14 September 2026

Voraelia ("Voraelia", "we", "us" or "our") operates this online store. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit voraelia.com, place an order, contact us, or otherwise use our services.

For the purposes of UK data protection law, Voraelia is the controller of the personal information described in this policy, except where another provider acts as an independent controller for its own processing.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and delivery information, such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, such as products ordered, price, currency, delivery method, order status and payment confirmation. Payment card details are generally processed by our payment providers rather than stored directly by Voraelia.
• Personalization information, such as initials, names, birthstone choices, messages, symbols and other details you ask us to use to create a personalized item. If you provide information about another person, you should have their permission to do so.
• Communications, including messages you send through our contact forms, email, customer support channels or social media.
• Technical and usage information, such as IP address, browser and device information, cookie identifiers, pages viewed, interactions with the store and similar diagnostic or analytics information.
• Marketing preferences, where you choose to subscribe to marketing communications or make cookie/privacy choices.

How we use your information and our lawful bases

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we may rely on:

• Contract — to take steps at your request before purchase and to process, personalize, produce, deliver and support your order.
• Legal obligation — to comply with tax, accounting, consumer protection, fraud-prevention, regulatory and other legal requirements.
• Legitimate interests — to operate and secure our store, prevent fraud and misuse, provide customer service, improve our products and website, keep appropriate business records and establish or defend legal claims, where those interests are not overridden by your rights.
• Consent — where required, including for optional marketing communications and non-essential cookies or similar technologies. You can withdraw consent at any time.

How we share personal information

We may share personal information only as reasonably necessary with service providers and other recipients that help us operate the store and fulfill orders. These may include Shopify, payment providers, postal and courier services, IT and cloud providers, fraud-prevention providers, analytics or marketing providers that we choose to use, professional advisers, and public authorities where disclosure is required by law.

We do not sell your personal information in the ordinary meaning of selling customer lists for money.

Shopify

Our store is hosted by Shopify. Shopify processes information to provide the ecommerce platform, checkout, security and related services. Shopify may also process information for its own purposes where applicable. You can learn more in Shopify's consumer privacy information at Shopify Privacy.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies that are necessary to operate the store. Where required by law, non-essential cookies — for example certain analytics or advertising cookies — will be used only after the appropriate consent. You can use the cookie or privacy controls made available on the store to manage applicable choices. Browser settings may also allow you to block or delete cookies, although doing so can affect some site functions.

International transfers

Some of our service providers may process personal information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we use or rely on an appropriate lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or another legally recognized safeguard.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods vary depending on the type of information and the reason we hold it. When information is no longer required, we delete, anonymize or securely dispose of it where appropriate.

Your rights

Subject to applicable law and any relevant exceptions, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and data portability. Where processing is based on consent, you may withdraw that consent at any time without affecting processing that took place before withdrawal.

You also have the right to object to direct marketing at any time. Marketing emails should include an unsubscribe option.

To exercise a privacy right, please contact us through our Contact page. We may need to verify your identity before completing a request.

Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available at ico.org.uk.

Security

We use reasonable organizational and technical measures designed to protect personal information. No website, transmission or storage system can be guaranteed to be completely secure, so please avoid sending sensitive information that we have not requested.

Children

Our store is intended for people who can lawfully enter into a purchase contract or who use it with the involvement of a parent or guardian. We do not knowingly seek to collect personal information from children who are not able to provide it lawfully.

Third-party links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for websites or services we do not control.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations. The latest version will be posted on this store with an updated date.

Contact us

If you have questions about this Privacy Policy or want to exercise a data protection right, please use our Contact page.